MOBILE REPAIRS SYSTEM

The Hand-e-Work Mobile Repairs System is a software application developed within Microsoft Windows Mobile and designed for use by Trade Operatives delivering a direct housing repairs service to tenants. The software is compatible with hardware capable of running Windows Mobile 2003 1st or 2nd edition, current marketplace offerings being Orange’s SPV M1000/M2000, O2’s XDA II, Vodaphone's Qtek 20/20, I-mates JAM and GSM versions of HP’s iPAQ.  It replaces the traditional paper Work Ticket, providing a computerised alternative for the issue of job instructions, the processing of these, and the return of completion details to the originating office.

The application works in conjunction with a core job issue system taking data, which would ordinarily be committed to a printed Work Ticket, and transmitting this to a nominated hand held device. It is vendor independent and can interoperate with a range of core systems subject to the availability of suitable interface capability.

The means of extracting the basic job data is dependant on the core system – in some cases a system may already provide a means of generating job instructions to a file rather than paper, in others, this is achieved through customisation of the print routines in order to direct the printed output to a file location.

The application is supplied with a software toolkit, which provides the necessary functionality for the transmission of these job instructions to the handheld as well as the receipt, and internal distribution of the in-bound job completion data

Inbound data from mobile devices is populated into a data file. This is typically presented to the core system through available interfaces or, in simplest form, can be saved as a document for distribution (e-mail) to the relevant user to serve as the source document for manual input.

Processing facilities available within version 2.3 of Hand-e-Work include:

• ¨ Work tray design – job display order determined by prioritisation, e.g.

• ¨ Emergency, Appointment date etc

• ¨ Time recording – productive and non-productive time – with optional stopwatch method

• ¨ Schedule of Rates – full ‘code book’ held in memory for search and retrieval

• ¨ Schedule of Rates – completion or rejection of SOR tasks within allocated job

• ¨ Schedule of Rates – ability to add new SOR tasks (variations)

• ¨ Product Catalogue – full stock catalogue book’ held in memory for search and retrieval

• ¨ Materials usage recording – van stock management

• ¨ View asbestos components (fed from back office database)

• ¨ Diary view – review forward workload with full drill-down

• ¨ Timesheet review – review recorded time with full drill-down

• ¨ Call tenant button

• ¨ Tenant signature capture

• ¨ Integration with Windows Mobile ‘Today’ screen